Guest-facing
The website keeps arrival details, support paths, and follow-up links consistent.
Galvani
Never miss a guest again.
AI Night Desk keeps after-hours guest work moving: calls are answered, policy is followed, PMS and CRM records are updated, and staff can step in from the web app or mobile app the moment judgment is needed.
30+ language supportPMS and CRM integrationsMCP-compatible custom tools
Demo line ready+15722184599
Live human transfer available.
Try saying: Late arrival, Lost item, Taxi request, Room preference
TonightCoverage steady
Active requestPolicy matched
Flight delayed. Guest arriving after midnight.
Reservation found. Late check-in policy allows self-service arrival until 02:00. Instructions sent and staff log updated.
Guest
Can I still check in after midnight?
Night DeskYour room is held. I just sent the arrival instructions and door code.
Tonight4 active
00:18
Late arrivalM. Rivera
Resolved00:24
Taxi requestLea Martin
Waiting00:31
Allergy noteKim family
Logged00:42
Lost itemRoom 1408
EscalatedStaff handoffEscalate to a live human from manager console or mobile.
00:43On call
Needs judgmentTaxi quote is ready
Guest asks for a 05:20 airport taxi. Vendor quote attached.
Every handoff stays live
The guest, the manager, and the person on call all see the same work.
Manager view
Managers track every request, policy decision, message, task, and escalation.
On-call pocket
Staff can step in, approve exceptions, and close loops without opening a laptop.
Connect the desk to the work
Night Desk works inside the systems your team already runs.
PMS and CRM updates
Look up reservations, write guest notes, create tasks, and keep customer records current.
MCP-compatible connectors
Connect property-specific tools and approval flows without turning every rollout into custom engineering.
30+ languages
Handle multilingual calls and follow-ups across voice, SMS, email, and guest messaging channels.
Built for real guest requests
The work moves only as far as policy allows.
Night Desk verifies the guest, checks property policy, performs the next operational step, writes back to the system of record, and escalates when judgment is needed.
01Known request
02Reservation matched
03Inside property policy
04Guest has instructions
05Staff record is current
Night coverage
The overnight desk for hotels, inns, and high-touch stays.
Late check-in and arrival changes
Reservation lookup and basic modification
Directions, shuttle, taxi, and luggage logistics
Dietary, allergy, and room preference requests
Lost-item intake and staff escalation
Service promise
Replace the coverage gap, not the service standard. Give every guest a responsive front desk even when the property cannot fully staff one.